Thank you for shopping at Hilite Bazaar. We want to ensure that your shopping experience is enjoyable and hassle-free. Please read our Return and Refund Policy carefully to understand our practices regarding returns and refunds.
1. Returns:
1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will provide instructions on how to return the product, and upon verification of the damage or defect, we will offer a replacement or a refund, as per your preference.
1.2 Incorrect Items: In the rare event that you receive the wrong item, please contact us within [insert number of days] of receiving the product. We will guide you through the return process, and upon confirmation of the error, we will arrange for the correct item to be sent to you.
2. Returns Process:
To initiate a return, please follow these steps:
2.1 Contact Us: Send an email to contact@hilitebazaar.com with your order number and a detailed description of the issue.
2.2 Wait for Instructions: Our customer support team will review your request and provide you with instructions on how to return the item.
2.3 Packaging: Please ensure that the product is returned in its original packaging, along with any accessories, manuals, or documentation that came with the product.
2.4 Return Shipping: You will be responsible for the cost of return shipping, except in cases of damaged, defective, or incorrect items.
3. Refunds:
3.1 Refund Eligibility: Refunds will be issued for the purchase price of the item(s) returned, excluding any shipping charges. Refunds are processed once we receive and inspect the returned items.
3.2 Refund Method: Refunds will be issued to the original payment method used during the purchase.
3.3 Processing Time: Please allow 7 days for the refund to be processed after we receive the returned items.
4. Non-Returnable Items:
Certain items are non-returnable, including:
- Products that have been used, damaged, or altered
- Items without original packaging or missing accessories
- Personalized or customized products
5. Contact Us:
If you have any questions or concerns about our Return and Refund Policy, please contact us at contact@hilitebazaar.com
Thank you for shopping at Hilite Bazaar. We appreciate your understanding and cooperation in adhering to our return and refund procedures. Your satisfaction is our priority.